Your Guide To Ordering Online

FAQ's

When and Where Do I Collect My Order?

All orders are available for collection from the apparal team on the weekend during Nippers at Dicky Beach SLSC. To ensure your order is ready for the coming weekend collection, please place your order before Thursday 12 pm. All orders placed after this time will be available for collection the following weekend.

At this point in time we do not offer postage services.

What if I Can't Collect on the Weekend?

If you are unavailable to collect your order on the weekend, give the office a call at (07) 54915742 [Option 3] or send an email to lifesaving@dickybeachsurfclub.com to arrange a time to collect your order from the office during the week.

At this point in time we do not offer postage services.

What If I don't Want to Pay Online?

If you don’t want to pay online that is perfectly fine. Go to the clothing store during Nippers hours and they will be able to assist. Alternatively, if you need to purchase an item and are unable to make it on the weekend give the office a call at (07) 5491 5742 – option 3  or send an email to lifesaving@dickybeachsurfclub.com to arrange a time to collect and pay from the office during the week.

Please note this online clothing store does not provide the option to place an order and pay later. To use the online clothing store you must pay upfront online for your order to be placed.

What if I Order The Wrong Size?

We offer a hassle-free solution if you order the wrong size. On the day of collection, we’ll gladly swap it for the correct size (subject to stock availability). Alternatively, if you realize the sizing issue within 14 days after collection, you can still exchange it as long as the item is in new condition, with the tag attached, and undamaged.

What if I Need to Cancel My Order?

If you need to cancel your order please email (lifesaving@dickybeachsurfclub.com) or call (07 5491 5742 – option 3) the office to advise cancellation of the whole/part of your order, so a refund can be arranged.

Can I Order if I am Not a Member of Dicky Beach SLSC or the Dicky Beach Nipper Program?

If you are not a volunteer member of the Dicky Beach Surf Club or a part of the nipper program you are not permitted to order any apparel. This apparel is for members and nippers only.

What Will Happen if I Don't Collect My Order?

You will have  30 days to collect your order after it is first made available for pick up.  At the end of those 30 days we will make contact to remind you that your order is still awaiting collection.

If the order has still not been collected after 60 days it will be cancelled and your payment forfeited.

Ordering Over the Off Season

You are more than welcome to place orders over the off season. Instead of collecting on the weekend when the apparel shop would usually be open, get in contact with the office via email or phone to arrange a collection time during office hours.

Who Should I Contact If I Still Have Questions?

If you have questions please fill out the form below. Otherwise you can give the office a call at (07) 5491 5742  – option 3 or send an email to lifesaving@dickybeachsurfclub.com

A General Overview

1) Browse and Select Items:

Now that you are on this site you can browse by category using the buttons just above. Or you can visit the shop tab in the top header to see all products available to our members.

Take your time to explore our wide range of clothing items. Take care to read the descriptions so you know what type of material the products are made from and check out the sizing guides to make sure you have the right size.

Choose the products you like and click the “Add to Cart” button to add them to your shopping cart.

2) Review the Cart:

When you’re happy with all your items and are ready to proceed, click on the shopping basket icon or “cart” tab at the top.

Double-check the items in your cart to ensure you have the right products, sizes and quantities. Once you are happy you will be able to proceed to payment.

4) Payment:

Once you get to the payment screen choose your preferred online payment method, such as credit card or PayPal. Enter your payment details securely to complete the transaction.

Our store uses STRIPE which accepts all forms of debit / credit cards and has robust security measures to ensure a smooth and trustworthy payment process. You may encounter a small transactional fee when paying online.

Please note that this website and Dicky Beach SLSC does not keep a record of your credit card details, for security reasons.

If you do not want to pay online, you are more than welcome to just visit the clothing store in person and choose your order and then pay. If you have any other questions please have a look at the FAQ’s to the left. If these still don’t help please don’t hesitate to reach out to use on the below form.

5) When / Where To Collect:

Please note that orders are collected on the weekend during nippers, at Dicky Beach SLSC. To ensure your order is ready for the coming weekend collection, please place your order before Thursday 12pm. All orders placed after this time will be available for collection the following weekend.

6) Proof of Purchase:

When you come to collect your order, make sure to bring a printed copy of your receipt or show the email receipt on your phone.
This is important to verify your purchase and ensure you receive the correct order.

7) Issues With Order:

If you have any issues with the order with regard to size, damage or it being incorrect please talk to the team upon collection so we are able to get it sorted for you straight away! We offer free swap-overs for incorrect sizes for 14 days after order collection (This is provided the clothing is returned with stage attached, unworn and undamaged). 

If you have any other questions please have a look at the FAQ’s to the left or reach out on the forum below.

A General Overview

1) Browse and Select Items:

Now that you are on this site you can browse by category using the buttons just above. Or you can visit the shop tab in the top header to see all products available to our members.

Take your time to explore our wide range of clothing items. Take care to read the descriptions so you know what type of material the products are made from and check out the sizing guides to make sure you have the right size.

Choose the products you like and click the “Add to Cart” button to add them to your shopping cart.

2) Review the Cart:

When you’re happy with all your items and are ready to proceed, click on the shopping basket icon or “cart” tab at the top.

Double-check the items in your cart to ensure you have the right products, sizes and quantities. Once you are happy you will be able to proceed to payment.

4) Payment:

Once you get to the payment screen choose your preferred online payment method, such as credit card or PayPal. Enter your payment details securely to complete the transaction.

Our store uses STRIPE which accepts all forms of debit / credit cards and has robust security measures to ensure a smooth and trustworthy payment process. You may encounter a small transactional fee when paying online.

Please note that this website and Dicky Beach SLSC does not keep a record of your credit card details, for security reasons.

If you do not want to pay online, you are more than welcome to just visit the clothing store in person and choose your order and then pay. If you have any other questions please have a look at the FAQ’s to the left. If these still don’t help please don’t hesitate to reach out to use on the below form.

5) When / Where To Collect:

Please note that orders are collected on the weekend during nippers, at Dicky Beach SLSC. To ensure your order is ready for the coming weekend collection, please place your order before Thursday 12pm. All orders placed after this time will be available for collection the following weekend.

6) Proof of Purchase:

When you come to collect your order, make sure to bring a printed copy of your receipt or show the email receipt on your phone.
This is important to verify your purchase and ensure you receive the correct order.

7) Issues With Order:

If you have any issues with the order with regard to size, damage or it being incorrect please talk to the team upon collection so we are able to get it sorted for you straight away! We offer free swap-overs for incorrect sizes for 14 days after order collection (This is provided the clothing is returned with stage attached, unworn and undamaged). 

If you have any other questions please have a look at the FAQ’s to the left or reach out on the forum below.

FAQ's

When and Where Do I Collect My Order?

All orders are available for collection from the apparal team on the weekend during Nippers at Dicky Beach SLSC. To ensure your order is ready for the coming weekend collection, please place your order before Thursday 12 pm. All orders placed after this time will be available for collection the following weekend.

At this point in time we do not offer postage services.

What if I Can't Collect on the Weekend?

If you are unavailable to collect your order on the weekend, give the office a call at (07) 54915742 [Option 3] or send an email to lifesaving@dickybeachsurfclub.com to arrange a time to collect your order from the office during the week.

At this point in time we do not offer postage services.

What If I don't Want to Pay Online?

If you don’t want to pay online that is perfectly fine. Go to the clothing store during Nippers hours and they will be able to assist. Alternatively, if you need to purchase an item and are unable to make it on the weekend give the office a call at (07) 5491 5742 – option 3  or send an email to lifesaving@dickybeachsurfclub.com to arrange a time to collect and pay from the office during the week.

Please note this online clothing store does not provide the option to place an order and pay later. To use the online clothing store you must pay upfront online for your order to be placed.

What if I Order The Wrong Size?

We offer a hassle-free solution if you order the wrong size. On the day of collection, we’ll gladly swap it for the correct size (subject to stock availability). Alternatively, if you realize the sizing issue within 14 days after collection, you can still exchange it as long as the item is in new condition, with the tag attached, and undamaged.

What if I Need to Cancel My Order?

If you need to cancel your order please email (lifesaving@dickybeachsurfclub.com) or call (07 5491 5742 – option 3) the office to advise cancellation of the whole/part of your order, so a refund can be arranged.

Can I Order if I am Not a Member of Dicky Beach SLSC or the Dicky Beach Nipper Program?

If you are not a volunteer member of the Dicky Beach Surf Club or a part of the nipper program you are not permitted to order any apparel. This apparel is for members and nippers only.

What Will Happen if I Don't Collect My Order?

You will have  30 days to collect your order after it is first made available for pick up.  At the end of those 30 days we will make contact to remind you that your order is still awaiting collection.

If the order has still not been collected after 60 days it will be cancelled and your payment forfeited.

Ordering Over the Off Season

You are more than welcome to place orders over the off season. Instead of collecting on the weekend when the apparel shop would usually be open, get in contact with the office via email or phone to arrange a collection time during office hours.

Who Should I Contact If I Still Have Questions?

If you have questions please fill out the form below. Otherwise you can give the office a call at (07) 5491 5742  – option 3 or send an email to lifesaving@dickybeachsurfclub.com

Still Have a Question?

Contact us between 9 am to 5 pm at any of the following to talk to the office directly. Alternatively, you can submit a request using the form below and we will get back to you as soon as possible.

1A Coochin Street, Dicky Beach, QLD 4551

(07) 5491 5742 [Option 3]

lifesaving@dickybeachsurfclub.com

Still Have a Question?

Contact us between 9 am to 5 pm at any of the following to talk to the office directly. Alternatively, you can submit a request using the form below and we will get back to you as soon as possible.

1A Coochin Street, Dicky Beach, QLD 4551

(07) 5491 5742 [Option 3]

lifesaving@dickybeachsurfclub.com